Privacy policy

Last updated: July 14, 2026

Velaan LLC, referred to in this Privacy Policy as “Velaan,” “we,” “us,” or “our,” respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Velaan website, place an order, create an account, subscribe to communications, contact Customer Support, or otherwise interact with our services.

1. Who We Are

Velaan LLC is a United States-based online retailer offering fragrances, essential oils, skincare, body care, and other beauty and personal-care products from third-party brands.

Third-party brands do not independently list or sell products through the Velaan website. When you purchase a third-party brand product from Velaan, your transaction is with Velaan unless otherwise stated.

2. Information We Collect

We collect information from you in several ways to provide and improve our services.

a. Information You Provide

  • Name, email address, billing and shipping address
  • Phone number and contact details
  • Payment information (processed securely via third-party gateways such as Shopify Payments, Stripe, or PayPal)
  • Purchase history, reviews, and communication preferences
  • Customer service inquiries or feedback

b. Information Collected Automatically

When you browse or interact with our site, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, clicks, referring URLs)
  • Cookies and similar tracking technologies (see section 7)

c. Information from Third Parties

We may receive limited data (e.g., payment verification and fraud-prevention signals) from payment processors and logistics partners.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Manage your account and marketplace profile
  • Communicate updates, shipping details, and order confirmations
  • Provide customer support
  • Improve website performance, design, and product offerings
  • Send marketing emails and promotions (with your consent)
  • Detect and prevent fraud or illegal activities
  • Comply with legal and regulatory obligations

You can opt out of marketing communications at any time by clicking “Unsubscribe” in our emails.

4. Sharing Your Information

We only share your information when necessary to operate our business:

  • Service Providers: Shopify, payment gateways, shipping partners, analytics, and marketing tools that assist in operations
  • Third-Party Sellers: When you purchase from a marketplace seller, your shipping and contact details may be shared for order fulfillment
  • Legal Obligations: When required by law, regulation, or court order
  • Business Transfers: In case of a merger, acquisition, or asset sale
  • Children Privacy: State that Velaan does not knowingly collect personal information from children under the applicable minimum age.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above, typically for as long as your account remains active or as required by applicable law (such as tax or accounting requirements).

Once no longer needed, data is securely deleted or anonymized.

6. Your Rights and Choices

Depending on your location and applicable laws (such as CCPA in California), you may have the right to:

  • Access or request a copy of your personal information
  • Correct or update inaccurate data
  • Request the deletion of your information
  • Opt out of marketing communications
  • Restrict or object to certain data processing

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Enable site functionality
  • Remember your preferences
  • Analyze traffic and usage
  • Deliver personalized offers

You can manage or disable cookies through your browser settings, but some features of our site may not function properly without them.

8. Security of Your Information

We implement industry-standard security measures to protect your data, including encryption, secure servers, and restricted access controls.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised Effective Date.

Contact Us

We are always here to help! Need more assistance? Contact us at support@velaan.com