Shipping policy

At Velaan, we are all about getting your orders to you as quickly and smoothly as possible. We work with trusted partners to ensure your items are processed and shipped easily, so you can enjoy a hassle-free shopping experience.

Order Processing & Fulfillment

• Orders placed before 1:00 PM Mountain Time (MT) on business days are processed within 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after the daily cut-off time will be processed on the next business day.
• You will receive an email with tracking details once your order is processed.
• We don’t process or ship on weekends or public holidays. Orders placed during that time will be processed the following business day. But delays may occur during peak times.

Rest assured, we will ship your order as quickly as possible.

Shipping Methods & Estimated Delivery Times

Note: Velaan will use USPS shipping services

Multiple Shipments: If you order several items, they may arrive separately.

Shipping Locations & Restrictions

1. We currently only ship within the United States.
   
2. We do not offer shipping to P.O. boxes, APO, or FPO addresses.

Address Changes and Incorrect Addresses

Customers are responsible for entering a complete and accurate shipping address. To request an address correction, contact support@velaan.com as soon as possible. We will try to help, but an address cannot be changed after an order has been shipped or transferred for fulfillment.

If a package is returned to Velaan because the customer supplied an incorrect or incomplete address, we will contact the customer when practicable. Any approved reshipment may require payment of a new shipping charge. If a refund is approved instead, original shipping charges and carrier return fees may be deducted where the delivery failure resulted from incorrect customer-provided information.

Order Tracking

• Once your order is on its way, we’ll email you with tracking details. You can easily track your shipment through the USPS carrier’s website.

Lost, Stolen, or Delayed Shipments

We do our best to ensure your order arrives on time, but we’re not responsible for any delays caused by carriers or other outside factors such as Weather, carrier disruptions, holidays, high order volume, or other circumstances.

If your order goes missing or gets delayed:

• Delivery dates are estimated and are not guaranteed.

• Check your tracking details for the latest updates.
  

• Wait 48 hours after seeing the "Delivered" status - sometimes carriers mark shipments as delivered early.
• If your package is still missing, contact our support team at support@velaan.com for assistance.

Shipping Policy Updates

We may occasionally update this shipping policy. Any changes will be posted here, so check for the latest information.

Contact

• Velaan LLC Business location: Parker, Colorado 80138, United States
• Email: support@velaan.com
• Support hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time, excluding U.S. federal holidays